Unfortunately not showing (no-show) for an appointment is increasing in frequency in many professions and specifically our clinic. This is at great cost to the therapist, our business and to the clients that need that appointment.
In order to prevent a raise in cost per treatment to cover this loss, which will affect our loyal clients, we have taken steps to safeguard against these costs.
Starting immediately we will require a credit card with every booking. As a courtesy we send text messages and an email as well as a call the night before to remind you of your treatment. If you fail to show for your appointment a charge of 50% of your treatment cost will be applied to your credit card.
If you cannot keep your scheduled appointment please call and let the clinic know so we can reschedule you and rebook that appointment time. We require at least 24 hours notice and failure to provide this amount of time will result in a charge of $30.00 to your credit card, depending on the circumstances. Please remember these costs will not be reimbursed by your insurance company.
In the case of same day bookings, clients must notify the clinic within the hour of booking if they find that this time does not work for them or the same “no-show” policy will apply.
After three consecutive no-shows for an appointment, the clinic has the right to terminate its relationship with you.
We at Euphoria Wellness Centre Coventry Hills want to thank you all for your understanding and cooperation on this matter.